Pharmacy services assistant

Knowledge

K1: How to maintain the interests of individuals and groups, making patients and their safety the first concern within pharmacy services. Back to Duty

K2: Principles that underpin person-centred care and support. Back to Duty

K3: Principles of equality, diversity and inclusion and cultural differences, and how person-centred care is not compromised because of personal values and beliefs. Back to Duty

K4: Communication techniques to maximise understanding including when individuals have specific communication needs or wishes. Back to Duty

K5: Principles of informed consent as they apply to the role. Back to Duty

K6: Principles that underpin confidentiality of individuals using pharmacy services. Back to Duty

K7: Principles of information governance, in line with GDPR, as required by the role. Back to Duty

K8: The safe use of digital technologies within pharmacy services. Back to Duty

K9: Procedures and systems to follow when recognising and raising concerns, even when it is not easy to do so. Back to Duty

K10: Procedures and systems to follow when recognising and raising concerns about safeguarding, particularly children and vulnerable adults. Back to Duty

K11: Systems and ways of working independently and as part of a team when undertaking pharmacy tasks and assisting in the provision of pharmacy services. Back to Duty

K12: Legal and regulatory requirements that underpin the safe, effective and accurate dispensing and supply of medicines and medical devices, including advice on their use. Back to Duty

K13: The limits of own knowledge and skills and how to seek support and refer to others when needed. Back to Duty

K14: The roles and responsibilities of those they work with and functions of the wider pharmacy and healthcare system. Back to Duty

K15: The importance of team working within the wider pharmacy and healthcare system. Back to Duty

K16: How to refer issues and individuals as appropriate to another member of the pharmacy team, other health and social care staff, organisations or services. Back to Duty

K17: Health and safety policies relevant to the role, recognising hazards and acting appropriately to avoid harm to themselves and others. Back to Duty

K18: Legal and regulatory requirements, local processes and standard operating procedures as applicable to the role. Back to Duty

K19: How to use feedback on performance, local HR processes and reflection, to identify and act on own learning needs. Back to Duty

K20: Principles that underpin ‘best practice’ in the delivery of safe and effective pharmacy services, relevant to the role. Back to Duty

K21: The importance of own and others mental health, wellbeing and resilience. Back to Duty

K22: Sustainable working practices, including the efficient use of resources and how to recycle, reuse and safely dispose of waste in line with organisational policies. Back to Duty

Skills

S1: Maintain the interests of individuals and groups, making patients and their safety the first concern. Back to Duty

S2: Provide person-centred care and support in pharmacy settings, including settings where patients are not physically present. Back to Duty

S3: Respect equality, diversity and inclusion and cultural differences, ensuring that person-centred care is not compromised because of personal values and beliefs. Back to Duty

S4: Listen to and communicate effectively with users of pharmacy services, which may include individual patients, carers, other members of the pharmacy or healthcare team, other health and social care staff using a range of techniques to determine their needs. Back to Duty

S5: Adapt information and communication style to meet the needs of particular audiences and communication channels. Back to Duty

S6: Apply the principles of consent as appropriate to the role. Back to Duty

S7: Maintain confidentiality of individuals using pharmacy services. Back to Duty

S8: Apply the principles of information governance as required by the role. Back to Duty

S9: Use digital technology in pharmacy services in line with organisation and GPhC policies. Back to Duty

S10: Assist in the provision of pharmacy services as required by the role. Back to Duty

S11: Dispense and supply medicines and medical devices as required by the role. Back to Duty

S12: Advise on the use of medicines and medical devices as required by the role. Back to Duty

S13: Work within the limits of own knowledge and skills, seeking support and referring to others when needed. Back to Duty

S14: Work effectively as part of the pharmacy team and the wider healthcare team. Back to Duty

S15: Refer issues and individuals as appropriate to another member of the pharmacy team, other health and social care staff, organisations or services. Back to Duty

S16: Apply health and safety policies relevant to the role, recognising hazards and acting appropriately to avoid harm to self and others. Back to Duty

S17: Apply and work within the legal and regulatory requirements, local processes and standard operating procedures as applicable to the role. Back to Duty

S18: Use feedback on performance and reflection, to identify and act on own learning needs. Back to Duty

S19: Apply legal and regulatory requirements, including best practice in the context of the role, using systems and accurate performance of pharmacy tasks. Back to Duty

S20: Promote own and others mental health, wellbeing and resilience. Back to Duty

S21: Apply sustainable working practices, including the efficient use of resources and how to recycle, reuse and safely dispose of waste in line with organisational policies. Back to Duty

Behaviours

B1: Show compassion, respect and empathy. Back to Duty

B2: Act with integrity and have the courage to say when something goes wrong. Back to Duty

B3: Be adaptable, reliable and consistent. Back to Duty

B4: Committed to continuously developing their own professional practice. Back to Duty