Improvement technician

Knowledge

K1: Compliance: Legislative and customer compliance requirements including environment and health and safety. Back to Duty

K2: Team formation and leadership: Improvement team roles and responsibilities in a change environment. Back to Duty

K3: Self-development: Different sources for knowledge development. Back to Duty

K4: Project management: Project charter, Gantt chart, reporting documentation, Red Amber Green (RAG) status, communication (verbal and non-verbal channels) and implementation plans. Back to Duty

K5: Change management: Roles of the manager and leader within change. Influencing, reinforcement and coaching principles. Back to Duty

K6: Principles & methods: Six Sigma principles per ISO13053 (International Organisation for Standardisation), interim containment actions, Lean principles. Back to Duty

K7: Project selection and scope: Selection matrix, scoping tree. Back to Duty

K8: Problem definition: Exploratory data analysis, data collection planning, problem and goal statements. Back to Duty

K9: Process mapping and analysis: Supplier Input Process Output Customer (SIPOC), process mapping, value and waste analysis, performance metrics - discrete data. Back to Duty

K10: Data acquisition for analysis: Data stratification, sampling theory, data types, variation types and sources, data collection tools, operational definition and principles of measurement error. Back to Duty

K11: Basic statistics and measures: Control charts - discrete data. Back to Duty

K12: Process capability and performance: Capability analysis - continuous data. Back to Duty

K13: Root cause analysis: Histograms. Back to Duty

K14: Experimentation: Active analysis versus one factor at a time, Plan Do Check Act. Back to Duty

K15: Identification and prioritisation: Brainstorming, selection criteria. Back to Duty

K16: Sustainability and control: Process. Back to Duty

Skills

S1: Compliance: Work in accordance with organisational controls and statutory regulations. Back to Duty

S2: Communication: Share improvement progress through appropriate reporting. Back to Duty

S3: Project management: Plan, manage and implement improvement activities. Identify and support management of risks. Develop the business case for improvement activity and implementation. Back to Duty

S4: Change management: Engage through communications. Reinforce – positively and negatively. Effectively coach peers. Back to Duty

S5: Principles and methods: Use a structured method and appropriate improvement tools engaging with subject matter experts to deliver business benefits. Back to Duty

S6: Project selection and Scoping: Identify and scope improvement projects and establish clear measurable objectives. Back to Duty

S7: Problem definition: Develop a problem or opportunity statement supported by validated data. Back to Duty

S8: Voice of the customer: Apply techniques to identify customers, their requirements and translate these to metrics. Back to Duty

S9: Process mapping and analysis: Apply process mapping tools to visualise processes, analyse process performance establishing key insights for performance improvement. Back to Duty

S10: Lean tools: Apply techniques such as identification and removal of 8 wastes, 5S (Sort, Shine, Set, Standardise, Sustain), standard work, kaizen, visual displays and controls, error proofing, preventative maintenance. Back to Duty

S11: Data acquisition for analysis: Develop data collection plan and validated measurement processes to understand performance. Back to Duty

S12: Basic statistics and measures: Establish patterns and trends in data over time using tally, pie, run/trend and pareto charts. Back to Duty

S13: Data analysis-statistical methods: Identify common and special cause variation. Back to Duty

S14: Process capability and performance: Analyse product/process performance using good quality data. Back to Duty

S15: Root cause analysis: Use cause and effect diagrams, technique of 5 whys and graphical analysis to understand and verify root causes. Back to Duty

S16: Identification and prioritisation: Identify and prioritise improvement solutions. Back to Duty

S17: Benchmarking: Recognise the value of sharing best practice. Back to Duty

S18: Sustainability and control: Create control and reaction plans with detection measures, identify opportunities to embed changes to leverage benefit to the business. Back to Duty

Behaviours

B1: Drive for results: Clear commitment for identifying opportunities and delivering improvements, pays attention to detail. Back to Duty

B2: Team-working: Helps when asked, works effectively in a diverse team, considers impact of own actions on others, motivates peers. Back to Duty

B3: Professionalism: Acts in a moral, legal and socially appropriate manner, aligns behaviours to the organisations values, trusted to working on own when appropriate. Back to Duty

B4: Continuous development: Acts upon feedback, reflects on performance and has a desire for learning. Back to Duty

B5: Safe working: Ensures safety of self and others, challenges safety. Back to Duty